Refund policy

We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return. 

To qualify, your item must be:

• Unused and in its original condition
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to start a return:

Please contact us at info@thegreenteashop.com. Once approved, we’ll send instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

Please note: Customers are responsible for return shipping costs, and we are not liable for lost or damaged return shipments. Refunds are issued once the returned item has been received and inspected in good condition. We are unable to offer refunds or exchanges for items returned damaged or missing their original packaging.

Exceptions / Non-returnable items

The following items are not eligible for return:

• Teas
• Sale items
• Gift cards

Exchanges

The fastest way to get a different item is to return your original item and, once the return is approved, place a new order for the item you'd like instead.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.

Damages & issues 

Please inspect your order as soon as it arrives, and contact us right away if an item is defective, damaged, or incorrect. We'll review the issue and do our best to make it right.

For any questions regarding returns, feel free to contact us at info@thegreenteashop.com.