Shipping policy

Order Processing

Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once the order has shipped, you will receive a confirmation email with tracking details.

Shipping within Canada

We currently ship across Canada using Canada Post or UPS. Shipping is a flat rate of $10.00, and free for orders above $75.

Please note that delivery times may vary depending on location. Shipping delays may occur during peak seasons or due to weather conditions.

International Shipping

At this time, we don't offer shipping outside of Canada. We’ll share updates if international shipping becomes available in the future.

Your order may be subject to import duties and taxes upon reaching your destination country. Please note that these charges are the customer's responsibility.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.

If you haven't received your order within 12 days of your shipping confirmation email, please contact us at info@thegreenteashop.com with your name and order number, and we'll be happy to help.

Refunds, Returns, and Exchanges

We do not accept returns on teas due to the nature of the item. For teaware, returns are accepted within 14 days of delivery, provided the item is unused and in its original condition. Refunds will be issued for the item price, minus return shipping costs. Please refer to our full return policy for details.

If your order arrives damaged, email us as soon as possible at info@thegreenteashop.com with your order number and photos of the item's condition. We review each case individually and will do our best to find a satisfactory solution. 

Questions? 

Have a question? Email us at info@thegreenteashop.com. We’re happy to help.